VEDA: our promise after go-live
VEDA stands for Virtue, Empathy, Delight and Ambassador. It is how we work with every airline once Jupiter is live, so the relationship grows into a long-term partnership where your success and ours are linked.
Built to turn a vendor relationship into a partnership.
Virtue
Our promise: we act with honesty, accountability and transparency, and we do what is right for you.
What you see: clear communication, commitments kept and advice that is in your best interest.
Empathy
Our promise: we step into your shoes, understand your goals and anticipate what you need.
What you see: real people, not scripts, who spot roadblocks early and offer solutions tailored to you.
Delight
Our promise: we go beyond expectations with small, thoughtful acts that make a big impact.
What you see: faster-than-expected fixes, helpful resources you did not know you needed and follow-ups that show we remember you.
Ambassador
Our promise: by living the first three pillars, we earn customers who are proud to recommend us.
What you see: you become part of the FlyNava family, and your success becomes our most compelling story.
Every request follows VEDA, from first contact to closed ticket.
Request received
We acknowledge it honestly and take ownership straight away.
Understood and classified
We look at the full context and sort it: a bug, a data issue, a configuration change or something else.
Resolved the right way
Each type follows its own path, from a direct fix or configuration change to a planned release or upgrade, with the aim of exceeding what you expected.
Closed with you
The ticket closes only when you are satisfied, building the trust that turns customers into advocates.
What every customer gets from us, on top of the agreement.
Contractual excellence
On-time delivery of implementation, core training and support, tracked through Jupiter dashboards.
Proactive consultation
Free quarterly sessions with our experts on emerging pricing strategies, global revenue management trends and competitor benchmarking.
Continuous education
Bi-monthly webinars and workshops that help your analysts become confident power users of Jupiter.
Strategic insights
Industry reports on aviation trends, pricing benchmarks and global revenue management advances.
Expert consultation hours
Monthly time with FlyNava experts for your revenue management and IT leadership to discuss broader strategy.
Optional initiatives we build together.
Engagement and delight
A dedicated FlyNava contact for each of your key users, who remembers the moments that matter.
Leaderboards such as "Zero-Error Streak" and "Fastest Distributor", with co-branded badges and certificates for top Jupiter users.
Early access for selected analysts to test new Jupiter features and shape them with their feedback.
Storytelling and advocacy
A short film on your pricing transformation, before and after Jupiter, featuring your team and leadership.
A regular market insight report on aviation trends in your region, built with Jupiter data.
Joint nominations of our partnership for innovation and digital transformation awards.
How VEDA unfolds over twelve months.
Onboarding and foundation
Full contractual delivery, FlyNava buddies assigned, first newsletter.
Relationship building
First milestone celebration, first feedback session to set an NPS baseline, first ROI dashboard shared.
Expansion and value
Early access to new features through the Innovation Lab and a joint celebration event.
Advocacy
A co-branded case study, award nominations and the impact documentary.
A partner from day one, long after go-live.
See Jupiter on your own markets, or talk to us about how VEDA will support your pricing team through its first year and beyond.
